Refund and Returns Policy
We would rather take something back than have it sit unused in your garage.
The window
30 days from the delivery date. Start it with an email to [email protected].
Condition we can accept
- In the condition it left here, tags and seals intact.
- Packed as it arrived, if the packaging protects it.
- All accessories and fixings back in the box.
What we cannot take back
- Used, installed or modified items.
- Sealed products where the seal is broken.
- Anything cut or mixed to your specification.
- Gift cards and clearance lines sold as final.
Who pays the return postage
| Our error | prepaid label, no cost to you. |
|---|---|
| Your decision | you pay to send it back, and the original shipping stands. |
Refunds
The refund is issued within 5–7 business days of check-in, to the same method you used. Statement timing is your bank’s business, not ours.
A confirmation email goes out as soon as the refund is issued.
Exchanges
Treat an exchange as two transactions — a fresh order and a return. It is quicker, and it does not depend on us reserving anything.
Faulty goods
If something has failed rather than simply been unwanted, the warranty applies regardless of the 30-day window. Email us pictures.
Where to send it
OB Hardware
4871 Newport Ave, San Diego, CA 92107, United States
Phone: (619) 223-3083
Email: [email protected]
Hours: Open Mon–Sat: 08:00–18:00 | Sunday: 09:00–16:00.
Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.