Cancellation Policy
OB Hardware Plus packs quickly, so the cancellation window is short and this page is honest about it.
Before dispatch
One email to [email protected], or a call to (619) 223-3083 in opening hours, stops an order that has not been picked. Full refund within 5–7 business days.
Expect about 12 hours on a business day. After that we will still attempt it without guaranteeing anything.
After dispatch
A dispatched parcel belongs to the carrier. Refusing delivery or returning it are the two options.
When a refused parcel comes back we refund it, deducting the outbound shipping if it was charged.
Partial cancellation
One item can come off an unpacked order. We will check with you first if it changes the shipping charge.
When we cancel
Where we cancel, it is for stock, price error or fraud screening, and you are refunded in full and told why.
Subscriptions and back-orders
Every order is a single purchase. Nothing renews, and a back-order can be cancelled right up to dispatch.
Contact
OB Hardware
4871 Newport Ave, San Diego, CA 92107, United States
Phone: (619) 223-3083
Email: [email protected]
Hours: Open Mon–Sat: 08:00–18:00 | Sunday: 09:00–16:00.